Privacy Policy

Let’s Talk Psychological Wellness, P.C. (“Let’s Talk,” “we,” “us,” or “our”)
Website: talkingforwellness.com
Last updated: February 19, 2026

1) Scope of this Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect information when you:

  • Visit talkingforwellness.com and related pages that link to this Policy
  • Submit information through our website forms (including “Contact Us” forms)
  • Request or schedule a consultation through linked scheduling tools
  • Subscribe to communications (e.g., newsletter, updates, resources)
  • Communicate with us by email, phone, or other channels outside of active treatment

Important note about clinical privacy (HIPAA + professional confidentiality)

If you become a therapy or testing client, your clinical information may be considered Protected Health Information (PHI) and is handled under applicable confidentiality rules and, where applicable, HIPAA and state law. Clients receive our Notice of Privacy Practices (or equivalent clinical privacy notice) as part of intake/onboarding.

This Website Privacy Policy does not replace clinical informed consent or HIPAA notices. It is focused on website and administrative interactions.

2) “Confidentiality-first” commitments (especially for professionals and students)

We understand that many people who reach out to us—leaders, early‑career professionals, and college students—need a high level of privacy and confidentiality. While no online activity can be guaranteed to be risk-free, we design our processes around privacy principles:

  • We do not sell your personal information.
  • We limit access to inquiries and scheduling information to authorized staff and clinicians who need it to respond to you.
  • We use reasonable administrative, technical, and physical safeguards to protect information.
  • We do not contact your employer, school, colleagues, or family without your written authorization, except in limited situations required by law.

A note on workplace email and devices

If you use a work email address, employer-managed device, or employer network, your employer may have policies or technical controls that allow monitoring or access. For maximum privacy, we recommend using a personal email address and personal device and phone number.

A note on insurance and privacy (especially for students and anyone on a family plan)

Using insurance may generate an Explanation of Benefits (EOB) or claim record that could be accessible to the policyholder or others on the plan, depending on your insurer’s practices. If privacy is a concern, you can ask your insurer about confidential communications options. If you pursue out-of-network reimbursement, insurers may require diagnosis and limited clinical information to process claims.

3) What information we collect

  1. A) Information you provide to us

Depending on how you interact with us, we may collect:

  • Contact details: name, email address, phone number
  • Service interest details: type of service you’re seeking (e.g., individual therapy, couples therapy, group therapy, testing), location preference (in-person/telehealth), scheduling preferences
  • Message content: anything you include in a free-text field (for example, the “How can we help?” field)

Sensitive information (including mental health information)

If you choose to include health- or mental-health-related information in forms, emails, or voicemails, we may receive and store that information. This may be considered sensitive personal information under some privacy laws and may be considered health information.

Please do not include highly sensitive clinical details (e.g., diagnoses, medications, trauma specifics) in website forms or unencrypted email. If you are unsure what to share, keep it general and we will guide next steps through appropriate channels.

  1. B) Information collected automatically (website usage data)

When you visit our website, certain data may be collected automatically, such as:

  • IP address and approximate location derived from IP
  • Device type, browser type, operating system
  • Pages viewed, time spent, referring/exit pages
  • Cookie or similar identifiers (where used)

We use this type of information primarily for website functionality, security, and performance.

  1. C) Information from third-party sources

We may receive information when you interact with third-party tools we use or link to (for example, appointment scheduling platforms). This typically includes information you submit through those tools (e.g., name, contact information, appointment request details).

4) How we use your information

We may use personal information to:

  • Respond to inquiries and provide requested information
  • Schedule and manage consultations/appointments
  • Match you with an appropriate clinician based on your request and availability
  • Provide administrative communications (confirmations, rescheduling, policy updates)
  • Deliver newsletters/resources when you opt in
  • Maintain website security and prevent spam, abuse, or fraud
  • Improve our website content, operations, and user experience
  • Comply with applicable legal, regulatory, or professional obligations
  • All of your personal information and health information is stored in a secure HIPAA compliant Electronic Health Record system that is 2 factored password protected.
  •  None of your information is ever released without your written permission and consent (verbal consent if an emergency event). 

5) How we share your information

We share information only as needed and consistent with this Policy.

  1. A) Service providers (“processors”)

We may share information with trusted vendors who help us operate our business and website, such as:

  • Scheduling and appointment request tools (including third-party scheduling links you may click from our site)
  • Spam prevention / CAPTCHA tools used to reduce automated submissions
  • Website hosting and IT/security providers
  • Accessibility tools used to improve usability of the site
  • Email and communications systems used to respond to inquiries or send opted-in updates

Where appropriate, we require service providers to protect information and use it only for the services they provide to us.

  1. B) Legal and safety disclosures

We may disclose information if required to do so by law, subpoena, court order, or to protect rights, safety, and security.

  1. C) Business transfers

If our practice undergoes a corporate transaction (e.g., merger, acquisition, sale of assets), information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

  1. D) What we do not do
  • We do not sell personal information to third parties.
  • We do not use information you submit through clinical inquiry forms to publicly identify you.

6) Cookies and similar technologies

Our website and the third-party tools we use may use cookies or similar technologies for:

  • Essential site functionality
  • Security and fraud prevention
  • Preferences (e.g., accessibility settings)
  • Performance measurement and website improvement

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Third-party links and embedded tools (such as scheduling links) may set their own cookies and have their own privacy practices. We recommend reviewing their privacy policies when you leave our site.

7) Communications preferences and discretion options

We can often accommodate reasonable privacy preferences, such as:

  • Whether we may leave a voicemail, and what we may say
  • Whether we may text you (and for what types of messages)
  • Preferred email address (personal vs. work)
  • Whether you prefer minimal identifying language in communications

If you have specific discretion needs, tell us and we will do our best to support them.

Social media note: Please do not send clinical or sensitive information through social media DMs/comments. Those channels may not be private.

8) Data retention

We retain personal information only as long as reasonably necessary for:

  • Responding to your inquiry and completing administrative workflows
  • Meeting legal, tax, and professional requirements
  • Maintaining records necessary for business operations and security

If you become a client, retention of clinical records is governed by applicable healthcare record retention requirements and professional standards and state guidelines and laws.

9) Information security

We use reasonable safeguards designed to protect information, which may include:

  • Access controls and role-based access
  • Secure systems and vendor management
  • Staff training and confidentiality expectations
  • Monitoring for malicious activity (where applicable)

However, no system can be guaranteed 100% secure. You should use caution when submitting information online and avoid sending highly sensitive details through website forms or unencrypted email.

10) Children’s privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children under 18 through the website. If you believe a child has provided personal information, contact us and we will take appropriate steps.

11) Your privacy rights

Depending on where you live, you may have rights regarding your personal information, such as the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion (subject to legal/operational exceptions)
  • Opt out of certain categories of data processing where applicable

We will consider and respond to requests in accordance with applicable laws.

12) Do Not Track

Some browsers offer a “Do Not Track” setting. At this time, there is no uniform industry standard for honoring DNT signals, and our website may not respond to them.

13) Updates to this Policy

We may update this Policy periodically. The “Last updated” date at the top indicates when changes were made. Material changes will be posted on this page.

14) Contact us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Let’s Talk Psychological Wellness, P.C.
Address: 303 Fifth Avenue, New York, NY 10016
Phone: 917-283-0738
Email: office@talkingforwellness.com

15) Requests to review, update, or delete information

To submit a request, email office@talkingforwellness.com with:

  • Your name and preferred contact method
  • The request you are making (access/correction/deletion)
  • Enough information for us to verify your identity (we will request only what is reasonably necessary)